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Encyclopedia

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What support do you provide?

We understand the need for dependable and responsive support. People learn and understand things in...

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What is included in the free trial?

We understand the importance of experiencing the software firsthand before making a decision. That’s why...

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We want to take PayPal, Stripe, or Square payments - are these accounts easy to set up?

PayPal, Stripe, and Square all offer their own customer service and have FAQs on their...

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We want to integrate our PayPal, Stripe, or Square accounts with Hallmaster - can you help us set this up?

Feel free to contact a member of the Hallmaster team and we will help walk...

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What if we don’t take online payments?

Hallmaster is flexible, so if you don’t accept online payments (through a service such as...

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What if our customers don’t use a computer? Can we still take their bookings?

Many individuals prefer to book venues for their events over the phone or face-to-face. Hallmaster...

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Will a customer's information be made public once they make a booking?

When a customer makes a booking request at your venue, it will show up in...

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What if we have more than one administrator at our venue?

Understanding that many venues operate with a volunteer workforce or have various staff members managing...

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What hardware or equipment will I need?

Hallmaster operates on a cloud-based platform, which means all activities are conducted online, eliminating the...

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When I sign up will I lose the data entered during my trial period?

Any information entered during the trial period will continue with you once you purchase your...

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We are currently using a manual system i.e. email and a spreadsheet how will Hallmaster help us.

Hallmaster streamlines your booking and invoicing process, allowing customers to view your availability and request...

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We are currently using a paper diary how can Hallmaster help us?

Hallmaster streamlines your booking and invoicing process, allowing customers to view your availability and request...

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Where do I pay for my Licence, as I would like to continue using Hallmaster after my Trial Ends.

To raise an invoice for your licence please select My Subscription at the top of...

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What methods of Payment do you take?

Although Hallmaster doesn't take payments directly through the system, you have several options to choose...

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What if I want to make changes to my subscription?

To update your subscription, go to 'My Subscription' on your dashboard. Here you can add...

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