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Encyclopedia

A

Are there any limits in Hallmaster? (such as the number of customers or bookings etc?)

Hallmaster has no limits on the number of bookings, customers, or administrators etc. Through your...

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C

Can I export venue data for my records?

Hallmaster provides a comprehensive reports module, allowing users to generate detailed reports with just a...

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Can I see a report of all my venue’s income?

Hallmaster provides a comprehensive reports module, allowing users to generate detailed reports with just a...

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Can I create customised reports?

Hallmaster provides a comprehensive reports module, allowing users to generate reports with just a few...

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Can I download my invoice data?

We know that having access to historical information and report data for all aspects of...

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Can I invoice multiple bookings at once?

One of the major benefits of using a digital, online-based booking and invoicing system such...

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Can I view and download an invoice I’ve already sent?

When an invoice is sent to a customer you will receive a copy to your...

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Can I customise my invoices?

Within your invoicing settings, you have the option to customise your invoices, ensuring that they...

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Can I raise an invoice after a booking has already happened?

You have the flexibility to generate and send an invoice whenever you’d like. It all...

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Can we invoice for deposits?

Certainly, you have the option to generate an invoice for the customer's booking and include...

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Can bookings be made public, private, etc in the calendar?

When a customer requests a booking, this will show on your scheduler as a provisional...

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Can a regular customer set up repeating bookings or a series of regular bookings?

Hallmaster offers an easy to use recurring booking feature, when a customer is requesting a...

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Can I add my Hire Agreement or Terms and Conditions to the booking form?

You can add a link to your venue’s terms and conditions to your booking form,...

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Can we print off a list of bookings for this coming week or month?

Hallmaster makes it easy for you to share your booking data. Administrators can be set...

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Can we use Hallmaster without a website?

We understand that many venues operate without an online presence and may not have the...

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Can we use Hallmaster but not allow the public to book directly?

You can add the Hallmaster scheduler to your website so your customers can see what's...

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Can we add buffers between our bookings?

Adding a buffer between your bookings can be useful for giving you and your customers time...

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Can an administrator take telephone bookings?

We know that your customers don’t just book online. For customers who make a booking...

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Can I add my own questions or fields to the booking form?

The flexibility to add additional fields to the booking form is crucial for many venues,...

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Can we take online payments through Hallmaster?

Hallmaster allows your customers to pay online in whichever way suits your venue best. The...

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Can we issue receipts for payments?

Hallmaster provides a quick and easy way to send receipts to your customers for payments....

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Can we use our PayPal, Stripe or Square accounts to take payments through Hallmaster?

Hallmaster allows your customers to pay online in whichever way suits your venue best. Hallmaster...

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Can we still take BACS or Cash Payments?

You can set up your invoices to automatically include your venue’s banking account details, meaning...

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Customer with no email address. What if a customer doesn't have an email address?

Hallmaster requires an email address for each customer. If they do not have one, you...

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Can I apply different charges to different customers? How flexible is this?

The Charges Matrix allows you to create a variety of hire charges tailored to your...

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Can a customer request changes to their booking?

If you would like your customers to be able to request changes to their bookings,...

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Can we use Hallmaster to manage external spaces i.e. football/sports pitches?

Yes, Hallmaster is designed to manage external spaces effectively. You can create as many spaces...

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Can I change what the automatic emails say?

One of the main benefits of using a digital booking and invoicing system is the...

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Can I talk to a real person in the UK when I contact Hallmaster?

Hallmaster is a UK company with the business established in 2010, and we pride ourselves...

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Can we try Hallmaster first?

Hallmaster invites you to explore our services with a 90-day free trial, providing full access...

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D

Does Hallmaster take a commission for customer payments?

Hallmaster charges only for your account and any additional modules you opt to include, such...

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Do I need to download any software?

Hallmaster operates on a cloud-based platform, which means all activities are conducted online, eliminating the...

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Do you automatically charge for a Licence at the end of the 90 Free Trial?

When you upgrade to a full licence, you control the invoicing process through your venue....

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H

How do we get started?

We provide a 90-Day free trial which you can access here. The setup wizard will...

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How long is the free trial?

We recognise that deciding to sign up to a system like Hallmaster is a significant...

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How long does it take to set the trial up?

Our setup wizard will guide you through the process in as little as 10 minutes,...

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How do our customers know if a hall is available for booking?

Hallmaster provides a booking scheduler for your venue that can be seamlessly integrated into your...

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How can a booking be cancelled or deleted?

Hallmaster makes it simple to cancel or delete a booking. As an administrator from the...

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How does a customer know that their booking has been confirmed?

When you or another of your venue’s administrators (or Hallmasters as we call them!) click...

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How do I know when to pay for my Licence?

Hallmaster sends reminders 30 days before your Trial or Full Licence Account expires. A notification...

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How does the Treasurer pay the invoice if they are not an Administrator?

Once you have raised your current invoice and if one of your colleagues doesn't have...

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I

Is invoicing included in my Hallmaster subscription?

To view all of your selected modules please navigate to My Subscription at the top...

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If I start a free trial and then decide to sign up to Hallmaster do I have to enter the information again?

When you start your free trial, any data you enter during this time will be...

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Is there a limit on the number of rooms/spaces we can add?

Most venues offer a variety of spaces for customer hire, and Hallmaster provides the flexibility...

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I’m not confident using a digital system - how difficult is Hallmaster to set up?

We completely understand that many of our customers are volunteers at their venues and may...

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I’m worried about putting so much personal data on an online system. How safe and secure is Hallmaster?

With so many questions surrounding data privacy in the media these days, it's understandable that...

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Is there a setup fee?

Hallmaster does not charge a setup fee. Our top priority is to ensure that you...

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I have just paid for our Licence, but also the Treasurer did too, what can I do?

Please contact us at accounts@hallmaster.co.uk within 14 days of the double payment happening. Hallmaster will then...

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I have just finished our Trial, but haven't had time to evaluate it properly can I extend it again?

Hallmaster offers a 90-day free trial with no extensions. While we understand customer concerns, restarting trials...

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I am a member of an Association that Hallmaster is in Partnership with how do I receive my discount code off the Annual Licence?

Email us at accounts@hallmaster.co.uk with your Venue name and the area your membership is under...

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