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A

Are there any limits in Hallmaster? (such as the number of customers or bookings etc?)

Hallmaster has no limits on the number of bookings, customers, or administrators etc. Through your...

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C

Can I export venue data for my records?

Hallmaster provides a comprehensive reports module, allowing users to generate detailed reports with just a...

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Can I see a report of all my venue’s income?

Hallmaster provides a comprehensive reports module, allowing users to generate detailed reports with just a...

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Can I create customised reports?

Hallmaster provides a comprehensive reports module, allowing users to generate reports with just a few...

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Can I download my invoice data?

We know that having access to historical information and report data for all aspects of...

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Can I invoice multiple bookings at once?

One of the major benefits of using a digital, online-based booking and invoicing system such...

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Can I view and download an invoice I’ve already sent?

When an invoice is sent to a customer you will receive a copy to your...

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Can I customise my invoices?

Within your invoicing settings, you have the option to customise your invoices, ensuring that they...

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Can I raise an invoice after a booking has already happened?

You have the flexibility to generate and send an invoice whenever you’d like. It all...

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Can we invoice for deposits?

Certainly, you have the option to generate an invoice for the customer's booking and include...

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Can bookings be made public, private, etc in the calendar?

When a customer requests a booking, this will show on your scheduler as a provisional...

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D

Does Hallmaster take a commission for customer payments?

Hallmaster charges only for your account and any additional modules you opt to include, such...

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Do I need to download any software?

Hallmaster operates on a cloud-based platform, which means all activities are conducted online, eliminating the...

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Do you automatically charge for a Licence at the end of the 90 Free Trial?

When you upgrade to a full licence, you control the invoicing process through your venue....

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H

How do we get started?

We provide a 90-Day free trial which you can access here. The setup wizard will...

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How long is the free trial?

We recognise that deciding to sign up to a system like Hallmaster is a significant...

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How long does it take to set the trial up?

Our setup wizard will guide you through the process in as little as 10 minutes,...

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How do our customers know if a hall is available for booking?

Hallmaster provides a booking scheduler for your venue that can be seamlessly integrated into your...

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How can a booking be cancelled or deleted?

Hallmaster makes it simple to cancel or delete a booking. As an administrator from the...

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How does a customer know that their booking has been confirmed?

When you or another of your venue’s administrators (or Hallmasters as we call them!) click...

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How do I know when to pay for my Licence?

Hallmaster sends reminders 30 days before your Trial or Full Licence Account expires. A notification...

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How does the Treasurer pay the invoice if they are not an Administrator?

Once you have raised your current invoice and if one of your colleagues doesn't have...

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I

Is invoicing included in my Hallmaster subscription?

To view all of your selected modules please navigate to My Subscription at the top...

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If I start a free trial and then decide to sign up to Hallmaster do I have to enter the information again?

When you start your free trial, any data you enter during this time will be...

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Is there a limit on the number of rooms/spaces we can add?

Most venues offer a variety of spaces for customer hire, and Hallmaster provides the flexibility...

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I’m not confident using a digital system - how difficult is Hallmaster to set up?

We completely understand that many of our customers are volunteers at their venues and may...

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I’m worried about putting so much personal data on an online system. How safe and secure is Hallmaster?

With so many questions surrounding data privacy in the media these days, it's understandable that...

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Is there a setup fee?

Hallmaster does not charge a setup fee. Our top priority is to ensure that you...

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I have just paid for our Licence, but also the Treasurer did too, what can I do?

Please contact us at accounts@hallmaster.co.uk within 14 days of the double payment happening. Hallmaster will then...

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I have just finished our Trial, but haven't had time to evaluate it properly can I extend it again?

Hallmaster offers a 90-day free trial with no extensions. While we understand customer concerns, restarting trials...

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I am a member of an Association that Hallmaster is in Partnership with how do I receive my discount code off the Annual Licence?

Email us at accounts@hallmaster.co.uk with your Venue name and the area your membership is under...

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