At Hallmaster, we know that managing a venue – be it a village hall, community centre, church hall or sports facility – means keeping on top of a lot of tasks, from bookings to invoices and everything in between.
That’s why we created our FAQ section: to give you quick answers to the most common questions about using Hallmaster. It’s there to help you find the support you need, right when you need it.
Whether you’re new to Hallmaster or a regular user, the FAQs are a great time-saver. If a recurring booking isn’t showing up or you’re unsure how to invoice someone, you’ll often find a clear answer in just a few clicks – no need to wait for support (though we’re always happy to help!).
Focused, Fast and Available 24/7
One of the best things about our FAQ page is that it’s always there when you need it. You don’t have to wait for office hours or sit in a queue on the phone. It’s like having one of our helpful Hallmaster experts in your pocket, ready to go, anytime.
If you’re wondering things like “How do I cancel a booking?”, “Can I invoice multiple bookings at once?”, or even “I’m not great with tech – can I still use Hallmaster?”, the FAQ has you covered. We’ve written every answer in plain English, with step-by-step instructions so you can fix things yourself – often in just a few clicks.
Why Check the FAQs Before You Call?
We know it can be tempting to pick up the phone right away when something’s not working. But checking the FAQs first can actually save you a lot of time and hassle. Here’s why:
You’ll usually find the answer faster than waiting for support.
You might discover tips that make things even easier next time.
You can get help at any time, even outside office hours.
You’ll learn how to use Hallmaster more confidently.
Plus, when you help yourself with the smaller tasks, it means our support team can focus more quickly on the bigger or more unusual problems when you really need them.
Now With Helpful FAQ Videos
We’re always looking for ways to make our support more accessible, and we’re excited to announce a new feature in the FAQs: bite-sized ‘How-To’ tutorial videos!
Each of the most frequently asked questions now comes with its own short video – most are around one minute long. These are designed to give you a quick visual walkthrough of exactly what to do, so you can follow along with confidence. You’ll see the system in action, with clear narration and on-screen prompts, making it even easier to understand.
These videos are perfect if you prefer seeing things demonstrated rather than reading through instructions. They’re also a great way to share knowledge with others in your team – just send them the link, and they’ll be up to speed in no time.
Where To Find The FAQs
You can visit the FAQs by heading to the Hallmaster website and clicking the FAQ tab in the menu on the left-hand side of your dashboard, just below the Admin menu. You can scroll through the full list of FAQs or use the search bar to quickly find what you’re looking for.
So next time you’re stuck or unsure about something, take a moment to check the FAQs – you might find the answer faster than you think. And with new video tutorials now part of the experience, getting the help you need is simpler than ever.
